Reservation Conditions

The fulfillment of contracts concluded via the www.adria-booking.net website takes place exclusively between the tenant and the landlord.

 

Holiday accommodation is booked with binding effect when a room, holiday apartment or holiday home has been ordered by the guest and confirmed by the landlord or made available in the case of short-term bookings.

A binding accommodation contract or guest accommodation contract is generally free of form, i.e. also in the case of verbal bookings, in particular by telephone, unless the contracting parties have expressly agreed in writing.

If a binding accommodation contract has been concluded, the following applies:

Booked is booked.

  

None of the contracting parties can unilaterally withdraw from the concluded contract, regardless of the reasons for cancellation (exception: force majeure). Bad weather, illness and even a death in the closest family circle do not justify a withdrawal from the contract.

However, the parties can agree on an amicable termination of the contract at any time.

In this case, the lessor can demand the agreed or customary rental price from the guest minus the expenses he has saved. The time of withdrawal is irrelevant.

Even if the guest cancels the accommodation contract six months before the planned arrival, he remains obliged to pay the agreed or customary rental price.

However, the landlord must have saved expenses offset against his claim.

The case law recognizes the value of the saved expenses for overnight stays and the rental of a holiday apartment or holiday home as appropriate at a flat rate of 30% of the accommodation price.

However, the landlord is obliged in good faith to give the booked accommodation to someone else in order to keep the damage as low as possible.

Many accommodation providers use flat-rate cancellation fees in their general terms and conditions. The cancellation conditions regulate the amount of the cancellation fees depending on the time of cancellation. This is a voluntary regulation - usually more favorable for the guest - to which the landlord is not obliged and which must be expressly agreed by the parties.

When making a booking, the guest must make the advance payment requested by the landlord within the period specified by the landlord. If the guest does not start the trip, the landlord is entitled to withhold the cancellation fee from this advance payment.

Not only the guest has obligations towards the landlord from the concluded accommodation/guest accommodation contract. The landlord is obliged to provide the guest with the room as agreed. In any case, the landlord is responsible for the non-availability of the room due to overbooking. He has to pay the guest compensation. If, in such a case, the guest has to move into another, more expensive room, for example, the guest can claim the difference as damage.